Complaints Procedure

Complaints Procedure

Malcolm C Foy & Co is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact Mrs. A Pashley our complaints handling Director.  We have a complaints handling procedure in place which details how we deal with any complaints made.  This is available to view via the link below.  We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at:

PO Box 6806, Wolverhampton, WV1 9WJ.  Tel: 0300 555 0333, enquiries@legalombudsman.org.uk, to consider the complaint.  Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).

Getting Started
To register a formal complaint, please write to us at:
Malcolm C Foy & Co –
51 Hallgate, Doncaster, South Yorkshire DN1 3PB or by email to info@malcolmcfoy.co.uk

Client complaint handling policy