Complaints Procedure
Malcolm C Foy & Co is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact Mrs. A Pashley our complaints handling Director. We have a complaints handling procedure in place which details how we deal with any complaints made. This is available to view via the link below. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.
If you are not satisfied with our handling of your complaint you can contact the Legal Ombudsman at:
PO Box 6167, Slough, SL1 0EH. Tel: 0300 555 0333, enquiries@legalombudsman.org.uk, to consider the complaint.
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
If you are not satisfied with our behaviour (for example dishonesty, taking or losing your money or treating you unfairly because of your age, disability or other characteristic) you can contact the Solicitors Regulation Authority via their website or call on 0370 606 2555.
Getting Started
To register a formal complaint, please write to us at:
Malcolm C Foy & Co –
14 Princes Street, Doncaster, South Yorkshire DN1 3NJ or by email to info@malcolmcfoy.co.uk